Privacy Policy
Effective date: January 1, 2026
NarraTrust Copywriting Institute (“NarraTrust,” “we,” “us,” or “our”) respects your privacy. This Policy explains how we collect, use, disclose, and safeguard information when you visit our website and enroll in our courses.
Information we collect
- Account data: name, email address, password (hashed), and optional profile information you provide.
- Transactional data: purchased courses, payment confirmation identifiers (processed by third-party providers).
- Communications: messages sent through our contact form or support channels.
- Usage data: session analytics, device/browser type, and general location (city-level) where permitted.
How we use information
- To provide and improve courses, issue certificates, and deliver learner support.
- To personalize your experience (e.g., saving progress) and recommend relevant content.
- To maintain site security, prevent fraud, and comply with legal obligations.
- To communicate about updates, promotions, or policy changes when you opt in.
Legal bases for processing (EEA/UK)
We process personal data under lawful bases such as contract (course delivery), legitimate interests (site security and service improvement), consent (marketing), and legal obligation (recordkeeping).
Data sharing
- Service providers: hosting, analytics, payment, and customer support tools under data protection agreements.
- Legal and compliance: to meet legal requirements or protect rights and safety.
- Business transfers: as part of a merger, acquisition, or asset sale with appropriate safeguards.
International transfers
Where data moves across borders, we use mechanisms like Standard Contractual Clauses and vendor-specific safeguards.
Security
We apply administrative, technical, and physical safeguards. While no system is perfectly secure, we continually improve our controls and monitor for vulnerabilities.
Data retention
We retain data while your account is active and as needed to fulfill services, comply with laws, resolve disputes, and enforce agreements.
Your rights
- Access, rectify, or erase personal data, subject to lawful exceptions.
- Object to or restrict processing in certain circumstances.
- Portability of data you provided in a structured, machine-readable format.
- Withdraw consent where processing relies on consent.
Cookies
We use cookies for essential functionality and analytics. You can manage preferences in your browser. Our site provides a consent banner for non-essential cookies.
Children’s privacy
Our services are not directed to individuals under 16. If we learn that a child provided personal data, we will delete it.
Contact
Questions about this Policy? Email [email protected] or call +1 (415) 555-2746.
Changes to this Policy
We may update this Policy to reflect operational, legal, or regulatory changes. We will post the updated date and, when appropriate, provide additional notice.