Frequently Asked Questions
How long do I have access to a course after purchase?
You receive lifetime access, including future updates. If a course is retired, you keep access to the latest available version.
Do you offer a certificate of completion?
Yes. Each course includes a digitally verifiable certificate after you complete the lessons and final assessment.
What is your refund policy?
We offer a 14-day refund if you have completed less than 25% of the course and share feedback on how we can improve. This helps us maintain curricular integrity while remaining fair.
Are the courses self-paced?
Most courses are self-paced with optional live office hours. Cohort-based sessions are clearly labeled in the catalog.
Do you provide team licenses?
Yes. We offer volume pricing and shared progress dashboards for teams of 5+. Contact us to design a program for your workflows.
Are your templates legally reviewed?
Templates are designed to be review-ready, but they are not legal advice. Always route final copy through your organization’s review process.
Is NarraTrust accessible for screen readers?
Yes. We follow semantic HTML, high contrast, focus rings, and keyboard-accessible controls. If you encounter an issue, let us know and we will remediate promptly.
Can I reuse course checklists in my organization?
Yes. Your license allows reuse of checklists and rubrics within your organization, with attribution to NarraTrust Copywriting Institute.